2021 Hyundai Dealer Of The Year

D'Arcy Hyundai Clinches 2021 DealerRater Hyundai Dealer of the Year Award in Illinois for Superior Customer Experience

Across Illinois, D'Arcy Hyundai is Best-reviewed by Hyundai Shoppers

Joliet, IL - 2/5/2021 - D'Arcy Hyundai is awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing and overall experience in their reviews. 

"More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and D'Arcy Hyundai stood out among peers in Illinois," said DealerRater General Manager Jamie Oldershaw. "In today's stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and D'Arcy Hyundai provided superior customer service in 2020." 

Top-Reviewed Dealers Prioritized Digital-First Services and Covid-19 Safety Protocols

Features such as online and video chat, at-home delivery and virtual walkarounds were significant drivers of positive reviews. Forty-eight percent of winning dealers were badged on Cars.com and DealerRater.com for Home Delivery and Virtual Appointment.¹   D'Arcy Hyundai has more than 385 vehicles currently badged on Cars.com.

The Dealer of the Year Awards indicate the value car shoppers place on dealers' adaptability to pandemic realities. Dealers who implemented Covid-19 health and safety protocols, such as masks, social distancing, and sanitization, received more positive reviews at a rate of nearly 30 to 1.²